Property inspection software won’t get you very far if you can’t operate it properly. You’re just basically stuck with technology if you can’ use it and risk of losing valuable customers or running away new prospects.
Check these four factors to consider if you’re having trouble with your software.
1. The set-up procedure has not been completed.
One of the reasons why some property inspectors have issues transitioning into the digital property inspection procedure is because they haven’t finished setting up their new software. There are specific steps that you have to follow in order to make sure everything is properly set-up. If you’re having issues, it’s best to adhere to the instructions in the manual provided or contact a team or technician that works for the software company so they can jump start the process for you. Once this issue is resolved, you should be able to get the most out of your software.
2. You ought to have maintenance check-up.
Maintaining your property inspection software is just like getting periodic check-ups on your vehicle, home or office equipment. It’s not an option, it’s a must! After all, your success in the industry depends on how well you maintain the tools that keep your performance up to par. Be sure to have a seasoned expert to take a look at your software so they can detect the current problem and in the future, don’t wait until there’s malfunction before you get your equipment checked.
3. Re-evaluate your customer service (it may be malfunctioned!).
Another issue is that you could be the victim of a misdiagnosis. Nothing’s worse than taking time out of ‘your busy day to speak with a customer service agent only to be given the wrong information. You may have experienced some miscommunication from a customer service agent that you’ve consulted in the past, but stay positive and have high hopes in finding the right conclusion. Everyone makes mistakes, so it’s a good idea to discuss the issue you’re having with another representative, or possibly a person in a supervisory role, to get clarification on how to accurately troubleshoot your gadget.
4. Your software needs an upgrade.
Some issues with your software just can’t be fixed. Know why? It might be time to call it quits with your previous app and invest in a newer version. Older devices often take longer to operate or don’t provide effective results. This inevitably slows down your business processes and has the potential to misconstrue clients’ reports which can be very damaging to your professional reputation as a leading source in the industry. Be sure to stay current on any updates about fresher models that could benefit you in the long run.
Watch this video for more ideas.